Privacy Policy

My CoParent | Last updated: 16 June 2026
This Privacy Policy explains how My CoParent Ltd ('we', 'us', 'our') collects, uses, stores, and protects your personal data when you use the CoParent app. It is written in plain English as required under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.1. Who We Are
Data Controller: My Coparent Ltd
Registered Address: 20 Wenlock Road, London, England, N1 7GU
ICO Registration Number: ZC160311
Contact: [email protected]
If you have questions about this policy or your data, please contact us at the address above.2. What the App Does
My CoParent is a personal communication coaching tool for separated or divorced parents. It helps you:
— Message Rewriting
You draft a message to the other co-parent. The app rewrites it in different tones — all designed to be less inflammatory and more collaborative — so you can choose the version that works best.
— Communication Templates
Common co-parenting situations (such as drop-off, pick-up, or schedule changes) are available as templates. These are pre-populated with details from your profile to save you time.
— Communication Analysis
Each message is given a score based on two measures: how child-centred it is, and the level of conflict risk it carries. These scores are stored on your account so you can track your progress over the last month and understand key themes to improve your communication.My CoParent is a solo tool. Your account, your child's details, your messages, and your scores belong to you alone. They are not shared with any other user, including the other co-parent.When you are ready to send a message, you send it yourself via WhatsApp, SMS, or email. The app provides quick links to make this easier, but the message is sent through your own chosen channel. We do not send messages on your behalf.3. What Data We Collect and Why
We only collect data that is necessary to provide the app's features.
— Account Data
Your name (User Name), email address, parenting style, the name of the co-parent (for context in templates), and the school name. Used to set up your account and pre-populate templates.
— Children's Data
Your child's first name and school name. Used to personalise templates and the analysis section. Additionally, when you use the message rewriting tool or templates, you may choose to enter free-text information about your child including wellbeing updates, medical information, appointment details, school-related information, and financial requests such as funding for items. This information forms part of your message records and is stored on your account only.
— Original Message Text
The message you type before rewriting. Stored as part of your analysis record so we can show you what changed and help you understand your communication patterns.
— Rewritten Message and What Changed
The AI-rewritten version of your message, and a plain-English summary of what was changed and why. Stored on your account to support learning and progress tracking.
— Communication Scores
Two scores are calculated for each message: a child-centred score and a conflict risk score. These are stored on your account to power the analysis and progress features. Scores are personal and never visible to anyone else.
— Device Data
Your device type and push notification token. Used to deliver in-app notifications.
— Technical Data
IP address and action timestamps. Used for security, fraud prevention, and maintaining a reliable record of account activity.4. Our Lawful Bases for Processing Your Data
— Performance of a Contract (Article 6(1)(b))
To provide the app's core features: account management, message rewriting, template generation, and communication analysis.
— Legitimate Interests (Article 6(1)(f))
To keep the app secure, prevent misuse, and provide customer support. We have assessed that our legitimate interests do not override your rights.
— Legal Obligation (Article 6(1)(c))
To comply with UK law, including any applicable safeguarding obligations or lawful court orders.
— Explicit Consent (Article 9(2)(a))
Required if you enter any health or medical information about a child into the app. You will be asked to give separate explicit consent before accessing any health-related template.5. Children's Data
We store your child's first name and school name to personalise the app's templates and analysis features. When you use the message rewriting tool or any template, you may also enter additional information about your child including medical updates, wellbeing information, appointment details, school information, and financial requests. This information is entered voluntarily by you as part of drafting a message and is stored as part of your message record.
All children's data is stored on your account only. It is not visible to, shared with, or accessible by any other user — including the other co-parent.
Medical and health information about your child is Special Category Data under Article 9 of the UK GDPR. By ticking the health data consent checkbox at signup, you have given your explicit consent for this data to be processed as described in this policy.
By adding a child's details to the app, you confirm that you hold parental responsibility for that child and are authorised to provide their information.6. How We Use Your Data
— To rewrite your message drafts in collaborative, child-focused tones using AI.
— To generate templates pre-filled with your profile details for common co-parenting situations.
— To calculate and store child-centred and conflict-risk scores for each message.
— To provide a monthly analysis of your communication scores and highlight themes for improvement.
— To deliver in-app notifications relevant to your account.
— To keep the app secure and prevent misuse.
— To comply with our legal obligations.
— To improve the app using anonymised analytics data, but only with your explicit consent.7. How Long We Keep Your Data
— Account Data
For the life of your account, plus 6 years after closure (UK limitation period).
— Message Records (original text, rewrite, scores, what changed)
Until the youngest child on your account reaches age 18, plus 6 years. Message and communication records may be relevant to family court proceedings and are retained accordingly.
— Children's Data (name)
Until the youngest child on your account reaches age 18, plus 6 years.
— Device Data
For the life of your account. Removed when you delete the app or remove your device.
— IP Addresses and Technical Data
IP addresses and technical access logs are retained by our infrastructure provider (Bubble/AWS) in accordance with their security and operational policies. We do not store IP addresses separately within the app.When data is no longer needed, we delete or anonymise it securely.8. Who We Share Your Data With
We do not sell your data. We do not share your data with the other co-parent or any other user of the app.
— Bubble (App Platform)
The app is built on Bubble.io, hosted on Amazon Web Services (AWS). Bubble is our primary data processor. Data may be held on servers in the USA, protected by Standard Contractual Clauses (SCCs) approved by the UK ICO.
— AI Provider
When you use the message rewriting feature, your message text — along with contextual information from your profile including your name, co-parent name, children's names, and parenting style — is sent to OpenAI, LLC (USA) via their API. This is done under a Data Processing Agreement with OpenAI. OpenAI retains API inputs and outputs for up to 30 days for abuse monitoring purposes, after which they are permanently deleted from their systems. OpenAI does not use API data to train its AI models. Data is transferred to OpenAI servers in the USA, protected by Standard Contractual Clauses (SCCs) approved by the UK ICO. For OpenAI's privacy information, see openai.com/privacy.
— Analytics Provider
Anonymised, aggregated usage data only — and only with your explicit consent.
— UK Courts and Law Enforcement
If required by a lawful court order, legal process, or statutory safeguarding duty.
— Professional Advisors
Our lawyers, accountants, and insurers, under strict confidentiality obligations.9. International Data Transfers
Your data may be transferred outside the UK via Bubble's use of AWS servers in the USA. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the ICO, so your data receives the same level of protection as in the UK.10. How We Keep Your Data Secure
— All data in transit is encrypted using TLS 1.2 or higher (HTTPS).
— All data at rest is encrypted using AES-256 on AWS servers.
— Your account data, messages, children's names, and scores are accessible only to you.
— We recommend securing your device with a PIN, fingerprint lock, or Face ID to prevent unauthorised access to your account.
— Bubble and AWS hold ISO 27001 and SOC 2 Type II certifications.For full details see our Security page in the app.11. Your Rights Under UK GDPR
To exercise any of these rights, email [email protected] with the subject line 'Data Rights Request'. We respond within 30 days.Right of Access — Request a copy of all data we hold about you.
Right to Rectification — Ask us to correct inaccurate data. Most account data can be updated directly in Settings.
Right to Erasure — Ask us to delete your data, subject to legal exceptions (see below).
Right to Restrict Processing — Ask us to pause processing your data in certain circumstances.
Right to Data Portability — Request your data in a machine-readable format (CSV or JSON).
Right to Object — Object to processing based on legitimate interests.
Right to Withdraw Consent — Withdraw consent for health data processing at any time in Settings > Privacy.Note on erasure requests: We may need to retain certain records if they are relevant to family court proceedings or required by law. We will always tell you if this applies.12. Cookies and Tracking Technologies
We use strictly necessary technologies to keep you logged in. These cannot be switched off.
With your consent, we also use optional analytics to understand how the app is used. These are only activated after you agree. You can change your choice at any time in Settings > Privacy.
See our Cookie and Tracking Notice for full details.13. How to Complain
If you are unhappy with how we have handled your data, please contact us first at [email protected]You also have the right to complain to the UK Information Commissioner's Office:
Website: www.ico.org.uk
Helpline: 0303 123 111314. Changes to This Policy
We will notify you of significant changes by in-app notification and/or email at least 30 days before they take effect. Continued use of the app after that date means you accept the updated policy.15. Data Breaches
In the event of a personal data breach, My CoParent Ltd will:
— Contain and assess the breach as quickly as possible
— Report the breach to the ICO within 72 hours where it poses a risk to individuals, as required under UK GDPR Article 33
— Notify affected users without undue delay where the breach is likely to result in a high risk to their rights and freedoms, as required under UK GDPR Article 34
— Document all breaches, regardless of whether they are reported to the ICO
If you believe your data has been compromised, please contact us immediately at [email protected].Last updated: 16 June 2026

Need Support?

Have a question, technical issue, or feedback about My CoParent? We'd love to hear from you.Please include as much detail as possible — for technical issues, let us know what device you're using and what happened. We aim to respond within 3-5 business days.For safeguarding concerns or emergencies, this is not a support channel — call 999 if you or your children are in immediate danger.

Delete Your Account

To request deletion of your My CoParent account and all associated data, please complete the form below.Important: you must include the email address registered to your account. We cannot process your deletion request without it, as this is how we locate and verify your account.

We will process your request within 30 days.
Data deleted: Your account information, message records, children's details, and communication scores.
Data that may be retained: Some records may be kept where we have a legal obligation to do so — for example if relevant to ongoing family court proceedings, or financial records required under HMRC rules. We will tell you if any exception applies.